Return & Replacement Policy – Coolfy
At Coolfy, we strive to deliver high-quality products and a seamless shopping experience. However, if you face any issues with your order, we’re here to help.
1. Eligibility for Returns / Replacement
You may request a return or replacement under the following conditions:
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The product is damaged during delivery
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You received a defective or non-functional item
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You received the wrong product
⚠️ To be eligible:
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The request must be raised within 48 hours of delivery
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The product must be unused and in original packaging
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Unboxing video or clear images are required as proof
2. Non-Returnable Conditions
Returns or replacements will NOT be accepted in the following cases:
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Change of mind after purchase
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Minor cosmetic variations (color, size perception)
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Product used or damaged by the customer
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Requests made after the 48-hour window
3. Return / Replacement Process
To initiate a request:
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Email us at: support@coolfy.in
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Include:
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Order ID
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Issue description
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Photos / unboxing video proof
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Our team will review your request within 2–3 business days.
4. Replacement Policy
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Approved cases will receive a replacement product at no extra cost
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Replacement delivery timeline: 5–7 business days
5. Refund Policy
We generally provide replacement only, not refunds.
However, a refund will be issued if:
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Replacement is not available
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Order cannot be fulfilled
Refund details:
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Processed within 5–7 business days after approval
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Credited to original payment method
6. Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order
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Once shipped, cancellation is not allowed
7. Contact Us
For any queries, feel free to contact:
📧 Email: support@coolfy.in
📍 Business Name: Coolfy
8. Important Note
Coolfy reserves the right to:
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Reject return requests if proof is insufficient
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Modify this policy at any time without prior notice
Thank you for shopping with Coolfy 💙